This privacy statement explains how Rafflesia Excursions Holidays Sdn Bhd uses and safeguards any information that you provide when using this website.

Your privacy is important to Rafflesia Excursions Holidays Sdn Bhd, and we take that responsibility seriously. When using this website, if we should ask you to supply any information by which you can be identified, you can be confident that it will only be used in ways that are described in this privacy statement.

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Rafflesia Excursions Holidays Sdn Bhd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

What We Collect

We may collect the following information:

• Name

• Contact information including phone number and email address

• Demographic information such as country of origin, preferences and interests

• Other information relevant to customer surveys and/or offers

 

How We Use the Information We Gather

We require this information to communicate with you, to understand your needs and provide you with a better service, and in particular for the following reasons:

• To provide you with the products and services you request.

• To provide you with travel confirmation, updates, and news.

• Internal record keeping.

• We may use the information to improve our products and services.

• We may notify you about new products, special offers or other information which we think you may find interesting.

• We may also use your information to contact you for market research purposes.

• We may use the information to customize the website according to your interests.

• To prevent potentially prohibited or illegal activities.

• To enforce our Terms and Conditions when you make a travel booking with us.

 

Security

We are devoted to protecting the security of your data. We have appropriate physical, technical, and administrative safeguards in place to prevent unauthorized access to or disclosure of the information we collect online.

Only Rafflesia Excursions Holidays staff and any Third-Party suppliers that need your information to provide the travel services and other services you have requested have access to your private information. This covers any services you purchase from Rafflesia Excursions Holidays as well as any services we organize for you, such as travel arrangements, hotel and other lodging arrangements, tour activities, special dietary needs, and etc. When we are legally required to do so, we will notify you and any relevant regulator of a potential violation and will have measures in place to deal with it.

Your data will only be kept by us for as long as it takes to fulfil your request for a service. However, there may be times when we need your personal data again after it has been removed.

Please let us know if you do not agree to have your personal information used to send you Rafflesia Excursions Holidays services and marketing materials, and we will remove your information from our records. If you choose not to, we will assume that you have read, understood, and agree to the conditions of our Personal Data Privacy notice.

 

Information Disclosed and Share

Rafflesia Excursions Holidays will share your information with third parties that work on our behalf, including guides, travel agencies, hotels, insurance providers, equipment suppliers, promotion or sweepstakes co-sponsors, and companies that process credit cards. These third parties may be based outside of your country of residence and are subject to different privacy laws. As you might anticipate, these vendors need a certain amount of information to process your bookings and deliver the services you've requested. You can reasonably expect your personal information to be shared with organizations we work with in Malaysia and, in some cases, to the country of the head office of such Third-Party partner supplier(s), which may be located anywhere in the world, as these partners and suppliers are spread out throughout Malaysia.

 

Failed To Provide Data Information to Rafflesia Excursions Holidays

If you refuse to give us the Personal Data we ask for, we might not be able to provide the services you've requested, which might prevent you from finishing your transaction with us, participating in our tours and transfers, making purchases from our store, and so on. If you refuse to give us the personal information, we need to fulfil your booking (such as passport information for tour packages), we may be forced to cancel your reservation, and you might not be eligible for a refund for that service.

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Information Access

You can request access to, or the right to view, update, and/or correct your Personal Data, with subject to certain limitations by writing in to rafflesia.e.holidays@gmail.com or through our Contact Us page.

Kindly contact us in writing if you would like to review or verify the Personal Data or information you have provided to us, determine whom your Personal Data was disclosed to, amend or to delete any Personal Data information.

You have the right to withdraw your consent at any time for us to use your Personal Data in a reasonable purpose, subject to any applicable legal restraints, and in accordance with the General Data Protection Regulation.